Delivery Policy


Upon completion of the Disclosure checking process, one copy of the Disclosure is sent directly to the applicant by the Disclosure and Barring Service (DBS).

GBG will receive notification direct from the DBS into the Online Disclosures portal whether the applicant’s Disclosure is ‘clear’ or contains content. Users with the access right of Disclosure Manager or above are able to see the result. Should the Disclosure contain content then the applicant should be contacted and asked to submit their original copy so that an informed safeguarding decision can be made.

GBG is able to support customers in contacting and obtaining Disclosure certificates with content. For more information please speak to your GBG contact on 0845 872 1454; or email